Job Title: Night Manager

Location: The Birch Hotel, Lewes Road, Haywards Heath, RH17 7SF

Job Type: Saturday & Sunday (17 hours per week, 10:45pm to 7:15am)

Start Date: ASAP

The Birch Hotel is a  well-established hotel that prides itself on offering exceptional guest experiences. We are seeking a dedicated and customer-focused individual to join us as a Part-Time Night Manager. If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you.

Job Description:

You will promote a professional and positive image to all of our guests and contribute to the hotel’s targets.

You will achieve this through consistent delivery of the highest standards of product and service; a passonate approach to exceeding our customers expectations and as a champion of our vision and values.

Key Responsibilities:

• To be readily available at all times during the night to deal with a problem or a complaint.
• To ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay (if required).
• To ensure that late arrivals are aware of facilities available at night
• To ensure that the guest is reminded about breakfast
• To ensure that Breakfast Room Service orders are prepared to the required standards and served promptly, professionally and courteously.
• To ensure that the night cleaning is carried out
• To re-arrange rosters and duties in the event of illness or absenteeism.
• To ensure strict security measures are in operation and no unauthorised person has access to any part of the hotel.
• To ensure that all restaurants, bars and banqueting areas are properly secured after the close of business.
• To ensure that all keys are securely locked away.
• To ensure that kitchens which have been closed down for the night have been checked, and that no equipment is left on, particularly deep fryers.
• To ensure that staff remaining are working and performing their duties correctly.
• To check all public areas, including cloakrooms, to ensure they have been cleaned and serviced correctly.
• To ensure that early deliveries, i.e. milk and bread, are received correctly, checked and stored.
• To ensure that breakfast preparations are on time and that orders for early breakfasts have been effected.
• To complete a night job list as required by the Late Duty Manager
• Handover to Early Duty Manager detailing complaints, emergencies, incidents, maintenance or security needs, as well as a summary of action taken
• At all times to be aware of and practise good customer relations, assisting the guest in any way which does not adversely affect other customers.
• To attend to customer complaints satisfactorily.
• To report any suspicious packages or parcels to management without delay.
• To take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by customers, as well as fire escapes.
• To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• To attend meetings and training courses as required.
• To ensure that stocks are stored and rotated correctly.
• To ensure maximum security of all areas under your control.
• To comply with all statutory and legal requirements.
• To carry out any other reasonable duties as directed by management

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred, although full training will be given.
• Strong customer service skills with a passion for creating positive guest experiences.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and remain calm under pressure.
• Attention to detail and strong organisational skills.
• A friendly, approachable, and professional demeanor.

Benefits:

• Competitive salary
• Meals given on shift
• Opportunities for career development and advancement
• Employee discounts for friends and family for accommodation

How to Apply:

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience and why they are a good fit for this role to elizabethpiper@birchhotel.co.uk.

The Birch Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.