Birch Hotel Vacancies

The Birch Hotel is a well-established hotel that prides itself on offering exceptional guest experiences. We are seeking dedicated and customer-focused individuals to join us. If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you.

Please see below our current vacancies:-

Events Manager (Full time)

Job Title: Events Manager

Location: The Birch Hotel, Lewes Road, Haywards Heath, RH17 7SF

Job Type: Department Manager, 42.5 Hours a Week, 5 Over 7

Responsible to: General Manager

Start Date: ASAP

Job Description

Job Description:

You will promote a professional and positive image to all of our guests and contribute to the hotel’s targets.

You will achieve this through consistent delivery of the highest standards of product and service; a passonate approach to exceeding our customers expectations and as a champion of our vision and values.

Key Responsibilities:

To deal with all enquiries related to meetings, functions, in house events and weddings the hotel receives via: Email, Telephone or in person
To answer all enquiries in a professional manner, efficiently and quickly and with accuracy, presenting the hotel in a positive way, answering all the customer questions and selling the hotel facilities and services to the customer
To be available to show around the hotel customers who request a site visit. Listening to the customers’ requirements and selling yourself to the customer as a professional person and selling the hotel facilities and experience. Providing the customer with the correct detail and printed literature applicable to assist them in making a decision
To carry out all administrative duties in the correct manner in relation to business enquiries: Enquiry, Chase procedure, Provisional booking, Chase procedure, confirmed booking, Using the PMS System and filing system
To set up and administer an effective chase procedure for business enquires to confirmations to maximise sales
To liaise quickly and efficiently with the General Manager on potential rate negotiation or discounts to achieve a sale
To deal with Payments, deposits as required for each booking to ensure Company compliance policy and procedures are followed
Weddings and Functions: Finalising all customers’ requirements in full detail to ensure their day of celebration is as they envisaged and the Operations team, Kitchen have all the full complete details to ensure they can deliver the customers’ expectations correctly.
To Liaise and book for the Customers all ancillary services as required by our packages. Disco, flowers, chair covers.
To Provide our customers with details of other suppliers, services if requested: Car Hire, Event hire items, printing, Audio visual, IT, Photographers etc
To produce and distribute to the departments and individuals the Weekly Functions Sheets & Summary Sheet no later a week prior. Enabling Heads of departments to plan ahead
To liaise with Heads of department other team members as required to ensure they all have the required information
To update all departments, individuals on any amendments to the function sheet, so they have the correct information.
To assist the Operations managers during the running of a function, meeting or event as required
To attend Wedding networking and business exhibitions as required.
To be constantly aware of new business opportunities and discuss with the General Manager
To review all printed literature and make recommendations to the General Manager on improvements, possibly from feedback from customers, own thoughts or competitor analysis
To introduce yourself when on duty to our Meeting organisers – we have a lot of regular meetings.
Customer complaints or constructive comments to be discussed with the General Manager so a correct resolution can be decided
To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
To comply with all statutory and legal requirements as per the Hotel policies and procedures or as directed by the General manager
To carry out any other reasonable duties as directed the General manager

Qualifications:

Previous experience in a similar role within the hospitality industry is preferred, although full training will be given.
Strong customer service skills with a passion for creating positive guest experiences.
Excellent communication skills, both verbal and written.
Ability to handle multiple tasks efficiently and remain calm under pressure.
Attention to detail and strong organisational skills.
A friendly, approachable, and professional demeanor.

Benefits:

Competitive salary
Meals given on shift
Opportunities for career development and advancement
Employee discounts for friends and family for accommodation

Night Manager (Part time)

Job Title: Night Manager

Location: The Birch Hotel, Lewes Road, Haywards Heath, RH17 7SF

Job Type: Saturday & Sunday (17 hours per week, 10:45pm to 7:15am)

Start Date: ASAP

Job Description

Job Description:

You will promote a professional and positive image to all of our guests and contribute to the hotel’s targets.

Key Responsibilities:

To be readily available at all times during the night to deal with a problem or a complaint.
To ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay (if required).
To ensure that late arrivals are aware of facilities available at night
To ensure that the guest is reminded about breakfast
To ensure that Breakfast Room Service orders are prepared to the required standards and served promptly, professionally and courteously.
To ensure that the night cleaning is carried out
To re-arrange rosters and duties in the event of illness or absenteeism.
To ensure strict security measures are in operation and no unauthorised person has access to any part of the hotel.
To ensure that all restaurants, bars and banqueting areas are properly secured after the close of business.
To ensure that all keys are securely locked away.
To ensure that kitchens which have been closed down for the night have been checked, and that no equipment is left on, particularly deep fryers.
To ensure that staff remaining are working and performing their duties correctly.
To check all public areas, including cloakrooms, to ensure they have been cleaned and serviced correctly.
To ensure that early deliveries, i.e. milk and bread, are received correctly, checked and stored.
To ensure that breakfast preparations are on time and that orders for early breakfasts have been effected.
To complete a night job list as required by the Late Duty Manager
Handover to Early Duty Manager detailing complaints, emergencies, incidents, maintenance or security needs, as well as a summary of action taken
At all times to be aware of and practise good customer relations, assisting the guest in any way which does not adversely affect other customers.
To attend to customer complaints satisfactorily.
To report any suspicious packages or parcels to management without delay.
To take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by customers, as well as fire escapes.
To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
To attend meetings and training courses as required.
To ensure that stocks are stored and rotated correctly.
To ensure maximum security of all areas under your control.
To comply with all statutory and legal requirements.
To carry out any other reasonable duties as directed by management

Qualifications:

Previous experience in a similar role within the hospitality industry is preferred, although full training will be given.
Strong customer service skills with a passion for creating positive guest experiences.
Excellent communication skills, both verbal and written.
Ability to handle multiple tasks efficiently and remain calm under pressure.
Attention to detail and strong organisational skills.
A friendly, approachable, and professional demeanor.

Benefits:

Competitive salary
Meals given on shift
Opportunities for career development and advancement
Employee discounts for friends and family for accommodation

Commis Chef (Full time)

Job Title: Commis Chef

Location: The Birch Hotel, Lewes Road, Haywards Heath, RH17 7SF

Job Type: 42.5 Hours a Week, 5 shifts over 7

Start Date: ASAP

Job Description

Job Description:

You will promote a professional and positive image to all of our guests and contribute to the hotel’s targets.

Key Responsibilities:

To ensure that all meals, snacks and functions are correctly prepared, cooked and served.
To ensure that foodstuffs are used correctly so that wastage is kept to a minimum, and effect good portion control.
To ensure that the necessary stocks are on hand at the right quality and quantity.
To ensure that all statutory, as well as company, hygiene regulations are being strictly adhered to.
To ensure that all maintenance problems are reported to the Head chef and followed up.
To ensure that all communications between restaurant and kitchen run smoothly.
To ensure that each dish leaving the kitchen is checked for quality, quantity, presentation and correct temperature.
To ensure that all items are stored correctly, in terms of temperature, labelling and shelf life and that no food items are stored on the floor.
To report any faults or defects to management, paying particular attention to any safety or health hazard.
To ensure correct stock rotation and that issues are effected on a first in, first out basis.
To liaise with your manager / supervisor and notify areas needing attention, in respect of decor.
To report any suspicious packages or parcels to management without delay.
To take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by customers, as well as fire escapes.
To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
To attend meetings and training courses as required.
To ensure maximum security of all areas under your control
To comply with all statutory and legal requirements.
To carry out any other reasonable duties as directed by management
At all times to be aware of and practise good customer relations, assisting the guest in any way which does not adversely affect other customers

Benefits:

Competitive salary
Meals given on shift
Opportunities for career development and advancement
Employee discounts for friends and family for accommodation

How to Apply:

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience and why they are a good fit for their chosen role to elizabethpiper@birchhotel.co.uk.

The Birch Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.