Join our team
Current Positions Available at The Birch Hotal:
Hotel Receptionist - Click for job overview
The Birch Hotel is seeking a warm, professional, and dedicated Hotel Receptionist to join our welcoming Front Office team. In this role, you’ll be the first point of contact for our guests, helping create memorable stays by delivering attentive service and ensuring a seamless check-in and check-out experience.
This position is primarily front-facing during daytime and evening shifts but also includes supporting our night team when required, making it ideal for someone flexible and keen to gain a well-rounded experience in hotel operations. This is an excellent opportunity to grow your career in a boutique hospitality environment while delivering exceptional guest experiences.
Responsibilities
- Welcome and check in guests with warmth, efficiency, and professionalism
- Anticipate guest needs and tailor their experience with thoughtful touches
- Provide accurate information on hotel facilities, services, and the local area
- Handle reservations, requests, and guest feedback promptly and professionally
- Collaborate with colleagues across departments to ensure a seamless guest journey
- Provide cover for night shifts when required, ensuring smooth overnight operations and guest support
- Manage billing, payments, and guest records accurately
- Assist in maintaining a tidy, organised, and welcoming front desk environment
Skills & Experience
- Previous experience in hotel reception, front office, or customer-facing roles preferred
- Strong communication, problem-solving, and organisational skills
- Naturally warm, approachable, and confident in dealing with people from all walks of life
- Ability to work efficiently under pressure during busy periods
- Flexible and reliable, with the ability to cover night shifts when needed
- Professional demeanour with a genuine dedication to providing outstanding guest service
Sous Chef - Click for job overview
The Birch Hotel is looking for a dedicated and experienced Sous Chef to join our friendly, brasserie-style kitchen team. We focus on fresh, well-executed dishes served in a relaxed and welcoming environment.
As Sous Chef, you will support the Head Chef in the day-to-day running of the kitchen, helping to deliver consistent, high-quality food while maintaining a positive and organised workspace. You’ll play a key role in supervising the team, ensuring smooth service, and upholding the standards that define our food offering.
This is a great opportunity for a passionate chef looking to progress their career within a supportive hospitality environment that values teamwork, consistency, and quality.
Responsibilities
- Support the Head Chef in planning and preparing high-quality, brasserie-style dishes
- Ensure all prep, ingredients, and equipment are ready ahead of service
- Supervise and support kitchen staff, including training and guiding junior team members
- Oversee food production to ensure consistency, quality, and presentation standards are met
- Maintain a clean, organised, and efficient kitchen environment
- Ensure full compliance with food safety, hygiene, and sanitation standards
- Monitor stock levels, check deliveries, and ensure proper storage and rotation of ingredients
- Work closely with front-of-house teams to ensure smooth and efficient service
- Assist with menu development, including seasonal dishes and daily specials
- Step up to lead the kitchen in the absence of the Head Chef
- Handle any kitchen or service issues calmly and professionally
Skills & Experience
- Previous experience as a Sous Chef or a strong Chef de Partie ready to step up
- Proven experience supervising teams in a fast-paced kitchen environment
- Solid background in food preparation, cooking, and food safety practices
- Strong leadership and communication skills, with the ability to motivate a team
- Good understanding of kitchen organisation, stock control, and service flow
- Ability to work efficiently under pressure while maintaining attention to detail
- Passion for fresh, simple food and delivering a great guest experience
- A positive, hands-on approach and a reliable, team-focused attitude
Where great people create memorable stays
The Birch Hotel
Lewes Road
Haywards Heath
RH17 7SF
Phone: 01444-451565
Stay and Dine
Email: info@BirchHotel.co.uk
Meet
Email: events@BirchHotel.co.uk